We are currently in need of a Network Engineer, to join our IT Department in our Massillon, Ohio corporate office. Candidate must have excellent communication and organizational skills, and the ability to work on multiple customers/projects at any given time. Must be a go getter!
Primary job responsibilities include:
• Provide clear, friendly, professional and helpful communications with everyone, establishing clear expectations of what you will do and the timeframe in which things will be done
• Act as primary contact for your customer base
• Analyze customer needs and engineer solutions that are:
o Modern and efficient
o Cost effective according to customers’ capabilities
• Go onsite to customers for projects or support, as needed or directed
• Monitor and respond to helpdesk tickets that come in via telephone, email, assignment or through our remote monitoring and managing service (Labtech) by:
o providing third level troubleshooting for desktops, email, viruses, servers, routers, switches, etc…
o entering and updating tickets in our ticket tracking system (Connectwise)
o escalating tickets to next tier or to management as necessary
o ensure ticket closure
• Monitor and maintain customer backup and disaster recovery solutions by:
o tracking customer backups and ensuring the systems are operational
o entering and updating tickets in our ticket tracking system (Connectwise)
o resolving backup issues or escalating to next tier or to management as necessary
o going onsite to customers or to MCTV to resolve issues as directed
• Track and enter time at work: login/out/lunch, into our time management system (VTMan)
• Track and enter all time and work into our ticket tracking system (Connectwise)
• Set up or troubleshoot desktops, servers, switches, routers, network printers, wireless access points, SANs and other IT equipment
• Train others with your knowledge and get trained by others
• Maintain approved, up-to-date certifications
• Maintain accurate documentation
• Provide in-house support
• Other duties as needed

Candidate should possess experience with the following:

- Microsoft Certifications
o MCITP Server Admin - required
o MCSE and/or MCSA 2012- preferred
- Microsoft Windows 2003, 2008 and 2012 Server
- Microsoft Small Business Server 2003, 2008 and 2011
- Microsoft Exchange 2003, 2007, 2010, 2013
- Microsoft Windows XP through Windows 8
- Active Directory
- VPN, VLAN Network administration
- Firewall administration
- Backup Exec
- Wireless Technologies

Desired Skills:
- SonicWall
- Cisco
- RMM Tools
- ConnectWise
- VMware
- ShadowProtect
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