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POSITION:
1033 - SAP CRM SENIOR BUSINESS ANALYST
LOCATION:
NASHVILLE, TN
TERMS:
PERMANENT HIRE
DESCRIPTION:
• Enhancements / Break-Fix: Manage the life cycle of SAP small enhancements and break-fix tickets to include gathering requirements, creating and updating functional specs, conducting Unit, integration and UAT testing, supporting documentation and migration to production.
• Projects: Engage with Delivery teams during project planning and execution to receive knowledge transfer necessary to provide a smooth transition of the project to the support and maintenance phase.
• Test Scripts: Provide ongoing support for manual and automated updates to the regression test script library, including troubleshooting automated test script failures.
• Business: Lead Business Process Owners meetings for open requests and updates; provide support and guidance to business areas for SAP software instruction and training business areas on new functionality for small enhancements.
• Maintenance of Business: Complete Maintenance of Business requests for the business; identify and make recommendations for implementation of process improvements for system stability.
• AMS: Provide oversight functions for AMS resources to ensure quality deliverables, JSOX compliance, Change Management and Incident Management for small enhancements and break-fix tickets; monitor AMS partner performance by reviewing KPIs, SLAs and participate in weekly, monthly and quarterly reviews.
REQUIRED:
• BA/BS Degree
• Experience in the following (Design, configuration and testing):
• Sales contracts, quotations and sales order document type, item category, and item category determination.
• Transaction Settings for Service Order Processes, Service Order Quotations, Service Plans, Service Confirmation, Service Contracts, Service complaints and Returns etc.
• Defining Transaction Type, Item Category Determination and copy control from lead to opportunity, quotation, order & billing, defining follow-up Activities for Sales Leads and .
• Partner determination procedure and pricing procedure.
• Text determination procedure, text objects, text types, and access sequence.
• Configuration and testing of middleware settings between CRM and ECC.
• Customization of middleware Settings for Initial and delta load between ECC and CRM.
• Creation of Bdocs, Bdocs modeling.
• Acts as liaison with Business for troubleshooting: investigates, analyses, and solves software problems and maps client business requirements, processes and objectives; develops necessary product modifications to satisfy clients' needs.
• Ability to analyze problems and provide clear recommendations
• Excellent communication skills, written and verbal