HELP DESK ANALYST

Remote Support

HELP DESK ANALYST

MASSILLON, OH

HELP DESK ANALYST

MASSILLON, OH

Job Description


Help Desk Analyst

Daily Duties

·      Back up Reports

·      Ticketing System Programs

o  Emails

·      Phone Calls

o  Review Customer Issues (programs/computers/printers)

·      Assist Users with IT needs

o  Email problems

o  Printers

o  Password resets

o  Creating new accounts

·      Take Customer Calls

o  “Strong Customer Service Skills”

·      First level/pass off to Primary Engineer (if problem not solved)

·      The ability to Multi-task, think quickly, and be a positive person are essential for success

·      F/T (M-F) position with benefits, PTO, 401k, etc…

Apply

Job Description


Daily Duties

·      Back up Reports

·      Ticketing System Programs

o  Emails

·      Phone Calls

o  Review Customer Issues (programs/computers/printers)

·      Assist Users with IT needs

o  Email problems

o  Printers

o  Password resets

o  Creating new accounts

·      Take Customer Calls

o  “Strong Customer Service Skills”

·      First level/pass off to Primary Engineer (if problem not solved)

·      The ability to Multi-task, think quickly, and be a positive person are essential for success

·      F/T (M-F) position with benefits, PTO, 401k, etc…

Apply

Services List

Satisfied customers

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