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Job Summary
Position 1030 - NETWORK ENGINEER
Description Seifert Technologies, Inc.has been providing IT services to companies in Northeast Ohio since 2004. Our services involve providing our customers with the latest technology so that they may run their businesses more efficiently & productively.
Education Primary job responsibilities include: • Provide clear, friendly, professional and helpful communications with everyone, establishing clear expectations of what you will do and the timeframe in which things will be done • Act as primary contact for your customer base • Analyze customer needs and engineer solutions that are: o Modern and efficient o Cost effective according to customers’ capabilities • Go onsite to customers for projects or support, as needed or directed • Monitor and respond to helpdesk tickets that come in via telephone, email, assignment or through our remote monitoring and managing service (Labtech) by: o providing third level troubleshooting for desktops, email, viruses, servers, routers, switches, etc… o entering and updating tickets in our ticket tracking system (Connectwise) o escalating tickets to next tier or to management as necessary o ensure ticket closure • Monitor and maintain customer backup and disaster recovery solutions by: o tracking customer backups and ensuring the systems are operational o entering and updating tickets in our ticket tracking system (Connectwise) o resolving backup issues or escalating to next tier or to management as necessary o going onsite to customers or to MCTV to resolve issues as directed • Track and enter time at work: login/out/lunch, into our time management system (VTMan) • Track and enter all time and work into our ticket tracking system (Connectwise) • Set up or troubleshoot desktops, servers, switches, routers, network printers, wireless access points, SANs and other IT equipment • Train others with your knowledge and get trained by others • Maintain approved, up-to-date certifications • Maintain accurate documentation • Provide in-house support • Other duties as needed Candidate should possess experience with the following: - Microsoft Certifications o MCITP Server Admin - required o MCSE and/or MCSA 2012- preferred - Microsoft Windows 2003, 2008 and 2012 Server - Microsoft Small Business Server 2003, 2008 and 2011 - Microsoft Exchange 2003, 2007, 2010, 2013 - Microsoft Windows XP through Windows 8 - Active Directory - VPN, VLAN Network administration - Firewall administration - Backup Exec - DNS - DHCP - Wireless Technologies Desired Skills: - SonicWall - Cisco - RMM Tools - ConnectWise - VMware - ShadowProtect HyperV Dell Appasure
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